Sending the request at delivery confirmation.
Time the link to the point the product has been used a few times. The wait costs you response rate and buys you detail worth publishing.
All use cases
Ecommerce
Ask once the product has actually been used.
The review request that arrives the hour a parcel is scanned as delivered asks the customer to rate a box. Waiting until the product has been lived with produces specific proof, and specific proof is what moves someone who is still deciding. Amplaud handles the collection, the approval, and the placement; it does not pretend to run your order platform.
The workflow
Ask for the customer story after delivery, not before trust exists.
Add an Amplaud collection link to the post-purchase communication you already run. Collect written or video proof, review it, and embed the approved story near a product decision.
Best request moment
After delivery and enough time to use the product
- 1Add a campaign link to your existing follow-up
- 2Collect a written or video testimonial
- 3Review the submission before publishing
- 4Place the approved proof on a wall or embed
Sample setup
Illustrative, not a customer account
- Campaign
- Post-purchase stories
- Format
- Text · video
- Published to
- Product-page widget
Ready for review in the proof library
Amplaud does not claim native order triggers or photo-review automation on this page.
What to ask
Four questions that return something usable.
Broad questions get broad answers. These are written to surface a specific before and after.
- 01What did you buy this to solve, and did it?
- 02What nearly stopped you from ordering?
- 03How does it compare to whatever you used before?
- 04Who else would you recommend this to, and why?
Common mistakes
Three things that quietly kill response quality.
Publishing every submission automatically.
Every submission goes through approval first. Auto-publishing is how an unusable or off-brand response ends up on a product page.
Burying proof on a dedicated reviews page.
Embed approved proof next to the decision, on the product page and in the cart, rather than on a page a hesitating buyer has to go looking for.
Questions, answered
Does Amplaud connect to Shopify or WooCommerce order events?
No. There is no native order trigger today. You add the campaign link to the post-purchase email or SMS you already send, which works on any platform.
Can customers upload photos with a review?
Amplaud collects written and video testimonials. Photo-review automation is not a feature we claim, and you should treat any page that says otherwise as out of date.
Can I show the proof on a product page?
Yes. Approved items can be published to a hosted Wall of Love or embedded as a widget on a page you control.
Your happiest customers are ready to sell for you.
Give them the mic. Launch your first campaign free and watch quiet goodwill turn into public proof.