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All use cases

Local services

Two audiences, one ask, on the day it happened.

Local businesses are judged in two places at once. Search sends people to public reviews, and your own site has to convert whoever arrives. Those need different proof, but they come from the same conversation, and that conversation has a short window: the customer is most willing on the day, standing in front of the work.

The workflow

The review that matters is the one on the map.

Route customers to the public review source that drives local search, collect written and video proof for your own site, and keep both in one library.

Best request moment

Same day, while the work is still fresh

  1. 1Create a campaign pointing at your public review destination
  2. 2Share the link the day the job is finished
  3. 3Collect written and video proof for your own site
  4. 4Publish an approved wall on the pages that convert

How the setup looks

Local services
Campaign
Job completed
Destination
Public review · video
Published to
Service page wall
Ready for review in the proof library

All 15 review sources are on every paid plan, including Starter. Rewards for the people who take the time start on Growth.

What to ask

Four questions that return something usable.

Broad questions get broad answers. These are written to surface a specific before and after.

  • 01What made you call us rather than someone else?
  • 02Was there anything you were worried about before we started?
  • 03How did the job go on the day?
  • 04What would you want a neighbour to know before they book?
In the product

What this looks like once it is running

A campaign per job, pointed at the review destination you configure, with the counts worth watching.

The Amplaud campaigns list, showing each campaign with its status and how many submissions it has gathered, approved and rewarded.
Common mistakes

Three things that quietly kill response quality.

Only sending review requests to customers you expect to be happy.

Filtering who gets asked breaks the policies of most review platforms and can cost you the listing. Ask everyone; the approval step in Amplaud governs what you publish on your own wall, not who is invited to review you in public.

Waiting until the invoice is paid.

Goodwill peaks at completion and decays daily. The same request a week later gets a fraction of the responses.

Treating a public review as the end of it.

A review sits on someone else's platform. Collect a written or video version you can put on your own service pages too, from the same campaign.

Questions, answered

Can Amplaud send customers to Google or another review site?

Yes. A campaign can point at a public review destination you configure, and all 15 sources are available on every paid plan including Starter.

Does the approval step let me hide bad reviews?

No, and it is not meant to. Approval controls what appears on the wall you host. A public review posted on a review platform belongs to that platform, and Amplaud cannot take it down.

Can I ask on a phone, on site?

Yes. The campaign is a link, and the customer records or writes in their browser with no app and no account to create.

Your happiest customers are ready to sell for you.

Give them the mic. Launch your first campaign free and watch quiet goodwill turn into public proof.